Call Centers in Dubai

With the advent of the social media revolution and dynamically changing profile of customers in the modern society has initiated the growth of the contact center industry in the Middle East particularly in Dubai. While the industry is still in the nascent stage compared to those in the Philippines and India, contact centers in Dubai […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Call Center in Dubai

The boom of the call center industry is not only felt in the Philippines but in other countries as well like Dubai. In fact, Call centers have become a vital industry in the Dubai business sector that prides itself as one of the best developed organizational proficiencies in the world especially with the country’s adoption […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Aegis Philippines

Aegis PeopleSupport resulted from the merger of two business processing companies in October 2008, namely Aegis and PeopleSupport. Aegis, a company founded 3 decades ago was an international business services and consultancy company that provide enhanced consumer experiences to different international brands. PeopleSupport on the other hand was founded 1998, with the development of online […]

ePLDT Ventus

ePLDT Ventus is the former name of SPi CRM, a subsidiary of the Philippine Long Distance Telephone Company (PLDT), the biggest and most dominant telecommunications provider in the Philippines. Founded in 2001, the company operates eight customer contact centers serving Fortune 500 companies in North America and Europe and is manpowered by more than 7,000 […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

A need for Call Center Party List

The Philippines follow a bicameral legislative system in which legislature is composed of the higher chamber or senate and the lower chamber or the House of Representatives also known as congress. There are types of representatives in the Congress namely, representatives from congressional districts which comprises 80% of the House and sectoral representatives. The sectoral […]

Top 20 Call Centers In The Philippines Revealed

With all the call center companies setting up offices in the Philippines, it is important for us to identify the top 20 call centers today. This can serve as a guide for job seekers and current employees to ensure that they will only render their services to the best in the industry. Let us enumerate […]

Local Call Centers

Extending Help To Filipino People Through Local Call Centers The demand for customer support in the Philippines has increased in number over the years and that is the reason why local call centers have been born. Through the years, we do not only offer assistance to foreign countries but to fellow Filipinos as well. This […]

Sutherland Global Services

Envisioning itself to be the top most and number one Technology Enabled provider and BPO partner with is mission to maximize customer value and enhance competitiveness by improving productivity and efficiency, Sutherland Global Services is an international company that provides fully integrated standardized programs for the business-cycle support solutions of global companies. Sutherland Global Services […]

Training School for Call Centers

While call center industry in the Philippines continually grows and the demand for call center agents still increases, getting employment to companies is still very competitive. A college degree is not an assurance of getting hired in a call center company. Instead, fluency in English communication is the key to getting employed. This means that […]

How Did Call Centers Evolve?

The call center was developed about 30 years ago. The thought of cal centers is giving way to “contact centers” in the travel and the hospitality business world. In the beginning, not so huge companies can’t afford the helpdesk software, not to cite the funds to invest full time support center, because in those days […]

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM […]

Highest Paying Call Centers

Unknown to many, the highest paying call center is actually a local call center of an international financial institution, to wit, Citibank. The Citibank call center is essentially a credit collection call center in which agents call credit card holders and remind them of paying their due accounts. The salary of a Citibank call center […]

Teleperformance Philippines

Founded since 1978 and currently with over a 120,000 employees in 200+ service centers in 50 countries around the world, Teleperformance is one of the largest BPO companies in the world that provides services in 66 different languages for major international companies across different various industries. Teleperformance Philippines transforms passion into excellence by believing on […]

Callbox Philippines

From a simple telemarketing and sales company, Callbox Philippines has expanded to provide a more diversified and systematic telemarketing and sales solutions to its partners. Callbox Customer Contact Solutions offers web design and development especially for ebusiness. Callbox Philippines supplements web development with other Web Marketing Services such as development of company brochures, Newsletter Templates, […]

Affiliated Computer Services

Affiliated Computer Services or the (ACS) is a Xerox company which founded in the year 1998. The type of services they rendered focused on Information and technology as well as Business Process Outsourcing or the call center company. The ACS has a parent company known as the Xerox Corporation which acquires ACS in a $6.4 […]

TCL Service Center

TCL Corporation or TCL for short is a multinational electronics company established on 1981 in Guangdong, China. The company’s primary products included air conditioners, cellular phones, personal computers and other home appliances. In the Philippines however, TCL is especially known for its Television, whether flat, conventional, LCD, LED or 3D. Incidentally, it is now the […]

Call Centers with High Salary

Not all call centers are equal. There are call center companies that are poor and mediocre in terms of management, training and development as well as commitment to employee development. There are also call centers that are small, unknown and handle only small time clients. One way to measure the quality of the call center […]