51Talk English Philippines

51 Talk English is an online English tutorial center which is currently the Philippines no. 1 online English school for Chinese English learners and leading online English company for teachers in the Philippines. 51Talk English aims in delivering the best value and best quality services while employing a happy and high-performing team. The name “51Talk” is […]

Opening Spiel

First impression lasts. The Opening spiel of a call center agent basically constitutes the first impression of a call. An opening spiel pertains to the script used by an agent to receive or start a call. Thus, an opening spiel is a crucial aspect in a call because it can make or break a call. […]

Korean Call Center

Unlike the common conception of a call center that offers customer service assistance, technical service assistance or sales and marketing assistance, a Korean Call center refers to a call center the offer online English tutorial lessons to Koreans abroad. Much like most call centers, it utilizes the Internet as the communications channel for conducting lessons […]

Online Casino Jobs

The jobs available for online casinos pertains to jobs that relates to the typical games played in a casino such as Baccarat, Blackjack, Online poker and Bingo, among others. Most online casino companies prefer females in hiring dealers for their games. Moreover since, the games are often computerized, the company does not necessarily require real […]

ChungDahm Philippines

Chung Dahm Philippines started in 2008 to provide premium quality of English online education delivered only a select group of instructors and mentors. ChungDahm Philippines recognized the effectiveness and efficiency of Filipino teachers in teaching English because they are third biggest English speaking population in the world whose culture is more akin to the west […]

GoFluent Philippines

GoFluent is the leading training and tutorial center for professional English communication which pioneered in English distance learning. It was founded in New York in 2000 by a French entrepreneur and banker, Christophe Ferrandou initially for Europeans who want to learn to speak English. Today, GoFluent Philippines operates in 11 countries around the world. The […]

What is an Online Casino Dealer?

Online casinos or virtual casinos is a casino played or gamble through the internet. The casino games are comparable to typical land-based casinos. There are four types of Online casino namely Web-based online casinos, Download-based online casinos, Virtual casino games and Live dealer casino games. The web based allows players to gamble over a simple […]

How to get to I-Merge Online Alabang?

Question: How to get to I-Merge Online Alabang? Answer: I-Merge Online satellite call center office is situated in Aurora building, along Alabang-Zapote road, Alabang, Muntinlupa. Nearest landmarks to I-Merge Online Alabang are Alabang Medical Center, Yellow Cab and Abenson. Residents from Las Pinas, Alabang, Muntinlupa and nearby areas can get to I-Merge Online Alabang via […]

How to Avoid Filipinism?

Filipinism generally pertains to the Filipino English, which is the result of the dynamic evolution of the English language when it was adopted by the Filipino people. The adoption process of English would inevitably involve some changes because of the influence of the local culture. This evolution of language is a common phenomenon in as […]

IGG Philippines

IGG Philippines or Internet Gaming Gate is a multinational BPO company that provides free online multiplayer games portal and international interactive digital entertainment. The company is also involved in the development of Social Games, Casual Game, Marketing, Advertising, Operations and Game Development. A subsidiary of SkyUnion Holdings HK, IGG Philippines was established in 2005. Since […]

Truelogic Online Solutions

Truelogic Online Solutions is a business process outsourcing company that provides innovative web solutions including offshore IT and SEO outsourcing needs particularly with the use of white label processes for virtual convertibility. Truelogic Philippines distinguishes its servicing by treating client brands with utmost support and supplemented with its persistent pursuit for excellence. Maintaining a keen […]

Customer Satisfaction Spiels

Spiels are scripts of customer service representatives that are used to manage, deliver and express quality service to customers. In the call center industry where services are principally delivered through verbal communications, spiels are a source of customer satisfaction, which in turn reveals if customer needs are fulfilled or successfully addressed. While spiels are customarily […]

Sample Spiels for Education Plan

Spiels are especially important for telemarketing outbound calls. An effective opening spiel will make or break the start of a conversation with a prospective client. While there are generic spiels that one can use in introducing oneself, preparing spiels for a particular product entails certain innovativeness and creativity to make the product interesting. Here are […]

Call Center Acknowledgment Spiels

Acknowledging clients is a basic component of customer service, which is provided the instance a customer walks in the company gates or makes a call in the case of the call center industry. A recorded acknowledgment spiel usually receives the call of a client which acknowledges the importance of the customer while explaining that an […]

Sample Resume for Call Center Without Experience

Anyone who wanted to apply for a job as a call center agent in a company can do so. Especially if having the skills in speaking the foreign language which is English. Having an experience in the job sometimes not a priority of some companies; because trainings and other exercises can be achieved once pass […]

Financial Account Spiels for Call Center

Agents selling financial services and products heavily reply on prospecting sales spiels designed to help one get a new prospect and a new customer. Spiels pertain to a memorized speech by an agent use to initiate a conversation, greet clients and influence customers. Similar to a salesman, the spiel of an agent is intended to […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Sample Spiels when Booking a Flight

Spiels commonly refer to a memorized speech by customer service agents, which they deliver to start a conversation, greet clients and persuade customers. Spiels are usually associated with sales people who often recite a glib talk aimed at introducing or promoting a product and essentially convincing a client to purchase or avail of the product […]

Upselling Spiels

Upselling is a sales strategy in which a seller initiates add ons, more expensive products or related products that may potentially interest the buyer to purchase more. For instance, a client interested in buying a brand new LED television may opt to buy a DVD home theater system to compliment the entertainment needs that a […]

Effective Spiels for Upselling

Upselling is one of the basic ways to improve sales, profits and ROI. This is especially important for business because keeping existing clients is less expensive than getting new clients. Before upselling however, an agent must have a clear understanding and belief that product/service is really valuable and can make the customer happier. An attempt […]