Food Panda Philippines

Food Panda is a customer service company that facilitates express online food delivery service in Philippines. Food Panda Philippines is part of the Rocket Internet group and is a partner with the leading vehicle platform in emerging markets – Carmudi; the easiest taxi app – Easy Taxi; the number one online marketplace for real estate […]

Fast Food Call Centers

With the end objective of providing greater convenience to its customers, many fast food chain restaurants have established their delivery systems through which customers can simply order by calling them and the food will be delivered right into the customer’s doorsteps. Because of this trend, many fast food companies have put up call center services […]

City Delivery Food Solutions

City Delivery Food Solutions is the premier multi-establishment delivery service in the metro today that caters the delivery needs of diners 24 hours a day, 7 days a week. From food to grocer to package deliveries, City Delivery Philippines helps clients to get to experience convenience right at their doorstep by just a dial, click […]

How to file a Complaint in DOLE?

Department of Labor and Employment (DOLE) is the government agency that generally regulates all issues, matters and policies related to labor and employment. When filing a complaint relating to labor, there is a particular agency under DOLE that especially handles complaints. This is the National Labor Relations Commission (NLRC), a quasi-judicial agency mandated to arbitrate […]

Complaint Rebuttals

Rebuttals pertain to effective responses in handling difficult irate customers who are complaining. Complaints are common because are reflections of problems and imperfection. Two of the principal things that Call center agents should possess are patience and understanding in dealing with customers. Complaints are acceptable and they are part of the job. In fact, handling […]

Trans Visayan Marketing

Trans Visayan Marketing is the most preferred wholesale distribution company that merchandizes consumer products and good extensively, efficiently and professionally in Panay, which included the provinces of Aklan, Antique, Capiz, and Iloilo and the rest of Western Visayas Region. Trans Visayan Philippines was founded in February 2002 and had since expanded to become the sole […]

Chowking Call Center

On 2009, the Chowking restaurant, the no. one fast food company that delivers Chinese recipe menu in the Philippines has launched its delivery service unit which is now commonly known as the Chowking Call Center. In collaboration and partnership with Ventus Call Center Company, a subsidiary of the biggest telecommunications provider in the Philippines, the […]

Tech Support Probing Questions

The technical support service in a call center is a service that is basically involved in fixing a technical problem of a customer. This technical problem usually arises in the use of a technological gadget or service. Such included the use of computers, connecting to the Internet, the use of a software and the use […]

Engaging Customer Through Chat

Communication is the social adhesive that starts, builds and strengthens relationship. There is no other way one can be friends with a stranger except through communication, either verbally or through actions. In the same vein, engaging customers in a dialogue is the best way for building customer relations especially in the case of cold calling […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

Non Voice Account

The call center industry is not limited to the voice calls whereby the customer representatives communicate with clients through verbal means. A non voice account pertains to an account in a call center wherein agents communicate with clients in written form instead of talking to them verbally. In which case, customer queries are responded to […]

American Chatlink

American Chatlink is a company involved in the marketing of international website memberships. This pertains to websites in which membership or subscription would entail payment to the site usually via credit card. The company has distinctively specialized in this market niche. As explicitly reflected in the company name, agents in American chatlink are usually engage […]

Call Center Etiquette

Phone etiquette is at the core of the call center etiquette which is constituted by conventional code of polite behavior accepted in society or expected among members of the call center profession. In the call center industry, communications are purely verbal. The two parties talking do not actually see each other hence, physical communications or […]

Intelenet Global Philippines

Intelenet Global Services is a premium business process outsourcing company with over 50 delivery centers and manned by more than 50,000 employees and strategically located globally to provide cost effective solutions and practical solutions to global companies in the UK, USA, Australia and India. Intelenet Global Philippines created its own full-bodied IT infrastructure comprised of […]